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Saturday, August 28, 2010

Overcharged At Crown of Crucis Cirencester

I booked a room for 2 adults and a child at the Crown of Crucis Hotel outside Cirencester through Booking.com this month.



I asked on the internet booking form for an extra bed for my 9-year-old child, when we arrived there was no extra bed provided but we decided to get on with it and assumed that our note had not been received by reception.

On returning home we found we had been charged 20 GBP for the extra bed even though we had never received this service. Despite numerous phone calls and emails the management refused to reimburse me and so all we can recommend is that no-one stays as this seemingly dishonest and uncooperative establishment.

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1 comment:

Dozy Tiger 眠虎 said...

Perhaps they'll put your hard-earned towards adding a touch of colour to their bleak-looking establishment.